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REFUND POLICY

Refund Policy for Vinyl Valhalla Records

Effective Date: October 1, 2024

Introduction
At Vinyl Valhalla Records, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds, returns, and exchanges will be accepted for purchases made on our website.

1. Returns

  • Eligibility: You may return most new, unopened items in their original condition within [X] days of delivery for a full refund. To be eligible, items must be unused, unwashed, and in their original packaging.

  • Non-Returnable Items: Certain items are non-returnable, such as opened vinyl records, gift cards, digital downloads, and sale items. Custom or personalized orders are also not eligible for returns unless they arrive damaged or defective.

2. Refunds

  • Refund Request: To request a refund, please contact us at [Your Email Address] with your order number and a brief description of the reason for the return. We will provide you with return instructions and an address to ship the items back.

  • Refund Processing: Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If approved, your refund will be processed within [X] business days, and a credit will automatically be applied to your original payment method.

  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts due to reasons not caused by our error.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] and provide proof of the defect or damage. We will arrange the exchange based on product availability.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

  • Shipping Costs for Defective or Damaged Items: If the return is due to our error (you received a defective or incorrect item), we will cover the cost of return shipping.

5. Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, first check with your bank or credit card provider. Processing times vary by financial institution. If you’ve done this and still have not received your refund, please contact us at [Your Email Address].

6. Sale Items

  • Only regular-priced items may be refunded. Sale items are not eligible for refunds, unless defective or damaged upon arrival.

7. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:
Email: vinylvalhalla@outlook.com
Phone: 720-476-3949

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